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Privacy Policy

Last updated: 03/07/2026

Big Joes Movers respects your privacy. This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our website, contact our team, request a quote, submit a form, call us, or use our moving, storage, delivery, cleaning, or related services.

This Privacy Policy applies to information collected through our website, contact forms, quote forms, phone calls, email communication, and service-related interactions with Big Joes Movers.

  1. Who We Are

Big Joes Movers is a Calgary moving company serving homeowners, renters, businesses, property managers, restoration contractors, insurance-related projects, and customers across Calgary and surrounding Alberta communities.

Business name:
Big Joes Movers

Address:
5707 4 St SE, Calgary, AB T2H 1K8, Canada

Phone:
403 460 2563

Website:
https://www.bigjoesmovers.com/

  1. Information We May Collect

We may collect personal information that you choose to provide when you contact us, request a quote, submit a form, upload files, call our team, send an email, or communicate with us about a service.

This information may include:

We may also collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, time spent on the site, and general website usage information.

  1. How We Use Your Information

We use personal information to provide clear communication, prepare quotes, schedule services, and deliver a better moving experience.

We may use your information to:

We do not sell your personal information.

  1. Quote Forms and Contact Forms

When you submit a quote form or contact form on our website, the information you provide is used to understand your request and contact you about the service.

Depending on the form, we may ask for details such as your name, contact information, moving addresses, service type, moving date, property type, number of rooms, storage needs, packing needs, insurance claim details, uploaded files, and additional comments.

Please avoid submitting sensitive personal information unless it is necessary for the service request.

  1. Uploaded Files and Photos

Some forms may allow you to upload files, photos, or documents. These may help us understand the size of a move, property access, furniture, damage-related contents, restoration needs, or insurance-related moving requirements.

Uploaded files may be reviewed by our team only for service planning, quoting, scheduling, or project coordination purposes.

Do not upload documents containing sensitive information unless they are required for your request.

  1. Phone and Email Communication

If you call us, email us, or reply to our team, we may keep records of your communication to help manage your inquiry, quote, booking, service details, and customer support.

This may include your contact details, service requirements, scheduling information, and any notes needed to provide the requested service.

  1. Cookies and Website Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use the website and to improve performance, marketing, and user experience.

Cookies may help us understand:

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

  1. Advertising and Remarketing

We may use online advertising tools, including platforms such as Google, Facebook, Instagram, or similar services, to promote our moving and storage services.

These platforms may use cookies, pixels, or similar technologies to show relevant ads, measure ad performance, or understand website interactions.

Big Joes Movers does not control how third-party advertising platforms process information. You should review the privacy policies and settings of those platforms for more information.

  1. How We Share Information

We do not sell personal information.

We may share limited information only when needed to operate our business, provide services, comply with legal requirements, or coordinate a requested service.

Information may be shared with:

Any information shared is limited to what is reasonably necessary for the purpose.

  1. Insurance and Restoration-Related Services

For insurance contents storage, restoration pack-out, pack-back, or claim-related moving support, we may collect and use project information needed to coordinate the service.

This may include property details, affected areas, contents information, restoration timelines, adjuster or contractor contact details, photos, and service notes.

This information is used only to support the requested service, coordinate the project, and communicate with the parties involved.

  1. How We Protect Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These steps may include administrative, technical, and physical safeguards appropriate to the type of information and the way it is used.

However, no website, email system, or online transmission is completely secure. You should avoid sending highly sensitive information through website forms or email unless necessary.

  1. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, meeting legal requirements, and managing customer relationships.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

  1. Your Privacy Choices

You may contact us to request access to your personal information, ask for corrections, withdraw consent where applicable, or ask questions about how your information is used.

Depending on the situation, we may need to keep certain information for legal, business, accounting, dispute resolution, or service-related reasons.

  1. Marketing Communication

If you choose to receive updates, offers, or marketing communication from Big Joes Movers, you may unsubscribe or ask us to stop sending marketing messages.

Even if you unsubscribe from marketing, we may still contact you about active quotes, bookings, invoices, service updates, or important business communication.

  1. Third-Party Links

Our website may contain links to third-party websites, platforms, maps, social media pages, or service providers.

Big Joes Movers is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing information.

  1. Children’s Privacy

Our services are intended for adults and customers who are arranging moving, storage, delivery, cleaning, or related services.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review and remove it where appropriate.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last updated” date.

  1. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Big Joes Movers.

Big Joes Movers
5707 4 St SE
Calgary, AB T2H 1K8
Canada

Phone: 403 460 2563

Website: https://www.bigjoesmovers.com/